Hi,
I'm Lori Penner. I live in Calgary, Alberta,
Canada. I was born and raised here.
Instead
of an Instagram or LinkedIn, here's my website
tailored to my personal and professional
preferences. I coded this site by hand in a .txt
file on a Linux (Ubuntu) laptop.
LORI PENNER
|
~address~ |
|
~contact info~ |
EXCELLENT COMMUNICATOR WITH PROVEN SECURITY EXPERIENCE
Qualities
customer service
driven |
eager to learn and
teach |
dependable and
organized |
friendly and
positive |
solution focused |
safety conscious |
Skills
Superior
Customer Service Skills
Continuously develops and
maintains a reputation for excellent
customer service by using exceptional
interpersonal and communication
skills to represent the Company with
pride.
Effectively cooperates with -
and encourages - all levels of staff
and customers to achieve common goals
and resolve conflicts swiftly while
adhering to Company policies.
Team player with an eye for
detail striving to produce efficient,
error-free work in fast-paced
environments, thus contributing to
customer satisfaction.
Advanced Computer Skills
Microsoft Windows
Applications:
MSWord; MSExcel; MSOutlook;
MSCalendar; Microsoft Teams.
Security Software:
WinDSX, Symmetry, and Ocularis for
fobs and access cards;
Mircom TX3 Configurator for
Enterphone;
PELCO, Genetec, and Ocularis for
CCTV;
Perspective and Resolver for report writing.
Licences and
Certifications
- Security Services
and Investigators Act Individual
Licence, Government of Alberta
- First Aid &
CPR/AED Level C Certificate,
Canadian Red Cross
- ProServe
Certificate, Government of
Alberta
- ProTect Certificate,
Government of Alberta
- Tactical Defence,
Use of Force, and Handcuff
Training, Ronin Combatives
- Alberta Class 2Q
Driver's Licence, Government of
Alberta
- Bachelor of Science
Degree: Biological Sciences Major
with English Minor
University
of Alberta, Edmonton, Alberta
Experience
November 2023 - Present
~Company~, Calgary, AB
SECURITY GUARD
|
Front-facing public intreractions and after-hours security enforcement. Routine Safety and Life checks. On-demand responses to medical emergencies. Appropriate responses to members of the vulnerable sector. |
April 2021 - September 2023
~Company~, Calgary, AB
SECURITY GUARD
|
Posts included
Chinook Mall, Marlborough Mall (floor/dispatch/vehicle),
Eighth Avenue Place, Repsol Corporate, various Data
Centres (Supervisor), Dollaramas, Thrift Stores. |
August 2011 -
Present
~ Various Clients ~, Calgary, AB
WEBSITE DESIGN / MAINTENANCE /
SEO
|
Sustain
effective relationships to create
and update clients' websites;
ensure website appears at the top
or near top of Google searches.
|
June 2018 -
September 2018
~Company~ Property Management Ltd., Calgary, AB
EVENINGS & WEEKENDS
RECEPTIONIST
|
Keyholder;
opened and closed the office;
first point of contact for staff,
tenants, property owners,
contractors and Security.
|
April 2015 - May
2018
~Company~ Property Management
Inc., Calgary, AB
~Location~ residential and
commercial
CUSTOMER EXPERIENCE
REPRESENTATIVE
|
Reviewed the Daily Security Reports and followed up with Security, Management, Building Operators, contractors, tenants, and owners to resolve issues and meet deadlines. Created the Security Post
Orders; participated
in the interviewing, hiring, and
training of Security Guards. |
February 2011 -
December 2014
City of Calgary, Calgary, AB
CALGARY TRANSIT SHUTTLE BUS
DRIVER
|
Demonstrated
adherence to policies,
procedures, and government laws;
received 4 commendations. No preventable collisions and no complaints.
|
June 2009 - February
2011
~Company~ Marketing Corp. Ltd.,
Calgary, AB
WAREHOUSE / CUSTOMER SERVICE
|
Shipped and
received product; kept warehouse
tidy and organized; processed
orders; resolved warranty claims
and returns.
|
September 2008 -
June 2009
~Company~ Private Aviation,
Calgary, AB
CUSTOMER SERVICE REPRESENTATIVE
|
Main point of
contact for jet owners wishing to
book or change a private flight;
provided "white glove
service" with the utmost
respect.
|
July 2007 - May 2008
~Company~, Calgary, AB
RECEPTIONIST
|
Introduced a
paging system within the office
to provide more efficient
customer service; scored 100% on
"mystery caller" test
calls. Member of the Health and Safety Committee.
|
March 2007 -
December 2007
~Company~ Grocery Store, Calgary,
AB
CUSTOMER SERVICE / CASHIER
TRAINER
|
Worked the
Customer Service desk to process
returns and adjust receipts;
trained cashiers and led store
tours. Member of the Health and Safety Committee; prepared the store and the staff for inspections.
|
February 2006 -
February 2007
~Company~, Calgary, AB
INSIDE SALES REPRESENTATIVE
|
Accounts, in
Calgary, Banff, Canmore, Bragg
Creek: collaborated with store
owners, delivery drivers, and
chase merchandisers.
|
|
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My Favourite YouTube Videos
Protect Yourself From a Punch (13.5 minutes)
Brad Dotten, Ronin Combatives Calgary
Intro to the Chris Watts story (NightLine) (11 minutes)
Chris Watts Arrest Police Body Cam (2.5 minutes)
How English sounds to non-English speakers (4 minutes)
Excuse me, Do You Speak English? (1.5 minutes)
Kostya Kimlat - Penn & Teller Fool Us (8 minutes)
A very good salesman
JarJar Binks is THE Sith (9 minutes)
Cats trying to land on their feet in Zero Gravity (6 minutes)
Crowd sings O Canada (1.25 minutes)
RIP Joey Moss
Just watch me - Pierre Elliot Trudeau (7 minutes)
Elton John - Tiny Dancer (Central Park 1980) (7 minutes)
hello cocaine
Escalator death (2 minutes)
Escalator death Due to a SCARF (1 minute)
Woman swallowed by escalator (1 minute)
Bob Arno Pickpocket King with Steve Harvey (5 minutes)
Bob Arno Infiltrates Naples Street Thieves (50 minutes)
Pinky, the Cat of the Week, Very Friendly! (1 1/2 minutes)
Robin Williams - Whose Line it it Anyway? (4 minutes)
Wil Wheaton - Whose Line is it Anyway? (3 1/2 minutes)
Pet Interviews - Talking Bird, Dog, Cat (4 minutes)
SCRAAAAAMMMM!
The Queen's Protection Officer (3 minutes)
New Number for 911 - the IT Crowd (1 1/2 minutes)
Crowd Control Disaster at Hillsborough (4 minutes)
A Bit of Fry & Laurie - My Name is How it Sounds (3 minutes)
loripenner.com
©
2024 Lori Penner
Calgary, Alberta, Canada
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