Lori Penner

Hi, I'm Lori Penner. I live in Calgary, Alberta, Canada. I was born and raised here.

Instead of an Instagram or LinkedIn, here's my website tailored to my personal and professional preferences. I coded this site by hand in a .txt file on a Linux (Ubuntu) laptop.

Did you know? Jim Steinman wrote Total Eclipse of the Heart, It's All Coming Back to Me Now, and Paradise by the Dashboard Light. Updated April 17th, 2024.

LORI PENNER	~address~
	~contact info~

EXCELLENT COMMUNICATOR WITH PROVEN SECURITY EXPERIENCE

Qualities

customer service driven	eager to learn and teach	dependable and organized
friendly and positive	solution focused	safety conscious

Skills

Superior Customer Service Skills
• Continuously develops and maintains a reputation for excellent customer service by using exceptional interpersonal and communication skills to represent the Company with pride.
• Effectively cooperates with - and encourages - all levels of staff and customers to achieve common goals and resolve conflicts swiftly while adhering to Company policies.
• Team player with an eye for detail striving to produce efficient, error-free work in fast-paced environments, thus contributing to customer satisfaction.

Advanced Computer Skills
• Microsoft Windows Applications:
     MSWord; MSExcel; MSOutlook; MSCalendar; Microsoft Teams.
• Security Software:
     WinDSX, Symmetry, and Ocularis for fobs and access cards;
     Mircom TX3 Configurator for Enterphone;
     PELCO, Genetec, and Ocularis for CCTV;
     Perspective and Resolver for report writing.

Licences and Certifications

Security Services and Investigators Act Individual Licence, Government of Alberta
First Aid & CPR/AED Level C Certificate, Canadian Red Cross
ProServe Certificate, Government of Alberta
ProTect Certificate, Government of Alberta
Tactical Defence, Use of Force, and Handcuff Training, Ronin Combatives
Alberta Class 2Q Driver's Licence, Government of Alberta
Bachelor of Science Degree: Biological Sciences Major with English Minor
University of Alberta, Edmonton, Alberta

Experience

November 2023 - Present ~Company~, Calgary, AB SECURITY GUARD	Front-facing public intreractions and after-hours security enforcement. Routine Safety and Life checks. On-demand responses to medical emergencies. Appropriate responses to members of the vulnerable sector.
April 2021 - September 2023 ~Company~, Calgary, AB SECURITY GUARD	Posts included Chinook Mall, Marlborough Mall (floor/dispatch/vehicle), Eighth Avenue Place, Repsol Corporate, various Data Centres (Supervisor), Dollaramas, Thrift Stores.
August 2011 - Present ~ Various Clients ~, Calgary, AB WEBSITE DESIGN / MAINTENANCE / SEO	Sustain effective relationships to create and update clients' websites; ensure website appears at the top or near top of Google searches.
June 2018 - September 2018 ~Company~ Property Management Ltd., Calgary, AB EVENINGS & WEEKENDS RECEPTIONIST	Keyholder; opened and closed the office; first point of contact for staff, tenants, property owners, contractors and Security.
April 2015 - May 2018 ~Company~ Property Management Inc., Calgary, AB ~Location~ residential and commercial CUSTOMER EXPERIENCE REPRESENTATIVE	Reviewed the Daily Security Reports and followed up with Security, Management, Building Operators, contractors, tenants, and owners to resolve issues and meet deadlines. Created the Security Post Orders; participated in the interviewing, hiring, and training of Security Guards.
February 2011 - December 2014 City of Calgary, Calgary, AB CALGARY TRANSIT SHUTTLE BUS DRIVER	Demonstrated adherence to policies, procedures, and government laws; received 4 commendations. No preventable collisions and no complaints.
June 2009 - February 2011 ~Company~ Marketing Corp. Ltd., Calgary, AB WAREHOUSE / CUSTOMER SERVICE	Shipped and received product; kept warehouse tidy and organized; processed orders; resolved warranty claims and returns.
September 2008 - June 2009 ~Company~ Private Aviation, Calgary, AB CUSTOMER SERVICE REPRESENTATIVE	Main point of contact for jet owners wishing to book or change a private flight; provided "white glove service" with the utmost respect.
July 2007 - May 2008 ~Company~, Calgary, AB RECEPTIONIST	Introduced a paging system within the office to provide more efficient customer service; scored 100% on "mystery caller" test calls. Member of the Health and Safety Committee.
March 2007 - December 2007 ~Company~ Grocery Store, Calgary, AB CUSTOMER SERVICE / CASHIER TRAINER	Worked the Customer Service desk to process returns and adjust receipts; trained cashiers and led store tours. Member of the Health and Safety Committee; prepared the store and the staff for inspections.
February 2006 - February 2007 ~Company~, Calgary, AB INSIDE SALES REPRESENTATIVE	Accounts, in Calgary, Banff, Canmore, Bragg Creek: collaborated with store owners, delivery drivers, and chase merchandisers.