Lori Penner

Hi, I'm Lori Penner. I live in Calgary, Alberta, Canada. I was born and raised here.

Instead of a Facebook or LinkedIn, here's my website tailored to my personal and professional preferences. I coded this site by hand in a .txt file on a Linux (Ubuntu) laptop.

What a beautiful morning in my life, The best in life is free...Beautiful Morning Song by Ace Of Base Updated November 9, 2025 ...

LORI PENNER	~address~
	~contact info~

EXCELLENT COMMUNICATOR WITH PROVEN SECURITY EXPERIENCE

Qualities

customer service driven	eager to learn and teach	dependable and organized
friendly and positive	solution focused	safety conscious

Skills

Superior Customer Service Skills
• Continuously develops and maintains a reputation for excellent customer service by using exceptional interpersonal and communication skills to represent the Company with pride.
• Effectively cooperates with - and encourages - all levels of staff and customers to achieve common goals and resolve conflicts swiftly while adhering to Company policies.
• Team player with an eye for detail striving to produce efficient, error-free work in fast-paced environments, thus contributing to customer satisfaction.

Advanced Computer Skills
• Microsoft Windows Applications:
     - MSWord; MSExcel; MSOutlook; MSCalendar; Microsoft Teams.
• Security Software:
     - WinDSX, Symmetry, and Ocularis for fobs and access cards;
     - Mircom TX3 Configurator for Enterphone;
     - PELCO, Genetec, and Ocularis for CCTV.
     - Perspective and Resolver for report writing.

Licences and Certifications

Security Services and Investigators Act Individual Licence, Government of Alberta
First Aid & CPR/AED Level C Certificate, Canadian Red Cross
ProServe Certificate, Government of Alberta
ProTect Certificate, Government of Alberta
Tactical Defence, Use of Force, and Handcuff Training, ~Company~
Alberta Class 2Q (Airbrakes) Driver's Licence, Government of Alberta
Bachelor of Science Degree: Biological Sciences Major with English Minor
University of Alberta, Edmonton, Alberta

Experience

November 2023 - Present
~Company~, Calgary, AB
SECURITY GUARD

Front-facing public interactions and after-hours security enforcement. Routine Safety and Life checks. On-demand responses to medical emergencies. Appropriate responses to members of the vulnerable sector.

April 2021 - September 2023
~Company~, Calgary, AB
SECURITY GUARD

Posts included Chinook Mall, Marlborough Mall (floor/dispatch/vehicle), Eighth Avenue Place, Repsol Corporate, various Data Centres (Supervisor), Dollaramas, Thrift Stores, Co-op Wines and Spirits Stores, Marlborough Mall 50th Anniversary traffic control, Shaw Golf Charity Classic traffic control.

August 2011 - Present
~ Various Clients ~, Calgary, AB
WEBSITE DESIGN / MAINTENANCE / SEO

Sustain effective relationships to create and update clients' websites; ensure websites appear at the top or near top of Google searches.

June 2018 - September 2018
~Company~ Property Management Ltd., Calgary, AB
EVENINGS & WEEKENDS RECEPTIONIST

Keyholder; opened and closed the office. First point of contact for staff, tenants, property owners, contractors and Security.

April 2015 - May 2018
~Company~ Property Management Inc., Calgary, AB
~Location~ (residential and commercial)
LOBBY CONCIERGE / SECURITY LIAISON

Reviewed the Daily Security Reports and followed up with Security, Management, Building Operators, contractors, tenants, and owners to resolve issues and meet deadlines. Created the Security Post Orders; participated in the interviewing, hiring, and training of Security Guards. Liaised with Law Enforcement and Management to investigate and resolve issues and incidents. Exercised confidentiality, discretion, and tact.

February 2011 - December 2014
City of Calgary, Calgary, AB
CALGARY TRANSIT SHUTTLE BUS DRIVER

Demonstrated adherence to policies, procedures, and government laws; received 4 commendations.

June 2009 - February 2011
~Company~ Marketing Corp. Ltd., Calgary, AB
WAREHOUSE / CUSTOMER SERVICE

Shipped and received product. Processed orders. Resolved warranty claims and returns. Kept warehouse tidy and organized.

September 2008 - June 2009
~Company~ Private Aviation, Calgary, AB
CUSTOMER SERVICE REPRESENTATIVE

Main point of contact for jet owners wishing to book or change a private flight; provided "white glove service" with the utmost respect.

July 2007 - May 2008
~Company~, Calgary, AB
RECEPTIONIST

Introduced a paging system within the office to provide more efficient customer service. Scored 100% on "mystery caller" test calls. Member of the Health and Safety Committee; updated the MSDS binders with current Health and Safety information.

March 2007 - December 2007
~Company~ Grocery Store, Calgary, AB
CUSTOMER SERVICE / CASHIER TRAINER

Worked the Customer Service desk to process returns and adjust receipts. Trained cashiers and led store tours. Member of the Health and Safety Committee; prepared the store and the staff for inspections.

My Favourite Security YouTube Videos

Protect Yourself From a Punch (13.5 minutes)

Bob Arno Pickpocket King with Steve Harvey (5 minutes)

Bob Arno Infiltrates Naples Street Thieves (50 minutes)

Crowd Control Disaster at Hillsborough (4 minutes)

The Queen's Protection Officer (3 minutes)

New Number for 911 - Silly Satire (1.5 minutes)

This FAKE Cop Is Dangerous! Here's Why - The Behavior Panel (1.5 hours)

My Favourite Pet/ Cat YouTube Videos

How to wash a Kitten without scaring it (5 1/2 minutes)

Cats trying to land on their feet in Zero Gravity (6 minutes)

Pet Interviews - Talking Bird, Dog, Cat (4 minutes)