Hi, I'm Lori Penner. I live in Calgary, Alberta, Canada. I was born and raised here.

Instead of an Instagram or LinkedIn, here's my website tailored to my personal and professional preferences. I coded this site by hand in a .txt file on a Linux (Ubuntu) laptop.

 

Did you know? Jim Steinman wrote Total Eclipse of the Heart, It's All Coming Back to Me Now, and Paradise by the Dashboard Light.      Updated April 17th, 2024.

 

 

LORI PENNER

~address~
  ~contact info~

EXCELLENT COMMUNICATOR WITH PROVEN SECURITY EXPERIENCE

Qualities

customer service driven eager to learn and teach dependable and organized
friendly and positive solution focused safety conscious

Skills

Superior Customer Service Skills
• Continuously develops and maintains a reputation for excellent customer service by using exceptional interpersonal and communication skills to represent the Company with pride.
• Effectively cooperates with - and encourages - all levels of staff and customers to achieve common goals and resolve conflicts swiftly while adhering to Company policies.
• Team player with an eye for detail striving to produce efficient, error-free work in fast-paced environments, thus contributing to customer satisfaction.

Advanced Computer Skills
• Microsoft Windows Applications:
     MSWord; MSExcel; MSOutlook; MSCalendar; Microsoft Teams.
• Security Software:
     WinDSX, Symmetry, and Ocularis for fobs and access cards;
     Mircom TX3 Configurator for Enterphone;
     PELCO, Genetec, and Ocularis for CCTV;
     Perspective and Resolver for report writing.

Licences and Certifications

  • Security Services and Investigators Act Individual Licence, Government of Alberta
  • First Aid & CPR/AED Level C Certificate, Canadian Red Cross
  • ProServe Certificate, Government of Alberta
  • ProTect Certificate, Government of Alberta
  • Tactical Defence, Use of Force, and Handcuff Training, Ronin Combatives
  • Alberta Class 2Q Driver's Licence, Government of Alberta
  • Bachelor of Science Degree: Biological Sciences Major with English Minor
              University of Alberta, Edmonton, Alberta

Experience

November 2023 - Present
~Company~, Calgary, AB
SECURITY GUARD
Front-facing public intreractions and after-hours security enforcement. Routine Safety and Life checks. On-demand responses to medical emergencies. Appropriate responses to members of the vulnerable sector.
April 2021 - September 2023
~Company~, Calgary, AB
SECURITY GUARD
Posts included Chinook Mall, Marlborough Mall (floor/dispatch/vehicle), Eighth Avenue Place, Repsol Corporate, various Data Centres (Supervisor), Dollaramas, Thrift Stores.
August 2011 - Present
~ Various Clients ~, Calgary, AB
WEBSITE DESIGN / MAINTENANCE / SEO
Sustain effective relationships to create and update clients' websites; ensure website appears at the top or near top of Google searches.
June 2018 - September 2018
~Company~ Property Management Ltd., Calgary, AB
EVENINGS & WEEKENDS RECEPTIONIST
Keyholder; opened and closed the office; first point of contact for staff, tenants, property owners, contractors and Security.
April 2015 - May 2018
~Company~ Property Management Inc., Calgary, AB
~Location~ residential and commercial
CUSTOMER EXPERIENCE REPRESENTATIVE
Reviewed the Daily Security Reports and followed up with Security, Management, Building Operators, contractors, tenants, and owners to resolve issues and meet deadlines. Created the Security Post Orders; participated in the interviewing, hiring, and training of Security Guards.
February 2011 - December 2014
City of Calgary, Calgary, AB
CALGARY TRANSIT SHUTTLE BUS DRIVER
Demonstrated adherence to policies, procedures, and government laws; received 4 commendations. No preventable collisions and no complaints.
June 2009 - February 2011
~Company~ Marketing Corp. Ltd., Calgary, AB
WAREHOUSE / CUSTOMER SERVICE
Shipped and received product; kept warehouse tidy and organized; processed orders; resolved warranty claims and returns.
September 2008 - June 2009
~Company~ Private Aviation, Calgary, AB
CUSTOMER SERVICE REPRESENTATIVE
Main point of contact for jet owners wishing to book or change a private flight; provided "white glove service" with the utmost respect.
July 2007 - May 2008
~Company~, Calgary, AB
RECEPTIONIST
Introduced a paging system within the office to provide more efficient customer service; scored 100% on "mystery caller" test calls. Member of the Health and Safety Committee.
March 2007 - December 2007
~Company~ Grocery Store, Calgary, AB
CUSTOMER SERVICE / CASHIER TRAINER
Worked the Customer Service desk to process returns and adjust receipts; trained cashiers and led store tours. Member of the Health and Safety Committee; prepared the store and the staff for inspections.
February 2006 - February 2007
~Company~, Calgary, AB
INSIDE SALES REPRESENTATIVE
Accounts, in Calgary, Banff, Canmore, Bragg Creek: collaborated with store owners, delivery drivers, and chase merchandisers.
 

 

My Favourite YouTube Videos

Protect Yourself From a Punch (13.5 minutes)
Brad Dotten, Ronin Combatives Calgary

Intro to the Chris Watts story (NightLine) (11 minutes)

Chris Watts Arrest Police Body Cam (2.5 minutes)

How English sounds to non-English speakers (4 minutes)

Excuse me, Do You Speak English? (1.5 minutes)

Kostya Kimlat - Penn & Teller Fool Us (8 minutes)
A very good salesman

JarJar Binks is THE Sith (9 minutes)

Cats trying to land on their feet in Zero Gravity (6 minutes)

Crowd sings O Canada (1.25 minutes)
RIP Joey Moss

Just watch me - Pierre Elliot Trudeau (7 minutes)

Elton John - Tiny Dancer (Central Park 1980) (7 minutes)
hello cocaine

Escalator death (2 minutes)

Escalator death Due to a SCARF (1 minute)

Woman swallowed by escalator (1 minute)

Bob Arno Pickpocket King with Steve Harvey (5 minutes)

Bob Arno Infiltrates Naples Street Thieves (50 minutes)

Pinky, the Cat of the Week, Very Friendly! (1 1/2 minutes)

Robin Williams - Whose Line it it Anyway? (4 minutes)

Wil Wheaton - Whose Line is it Anyway? (3 1/2 minutes)

Pet Interviews - Talking Bird, Dog, Cat (4 minutes)
SCRAAAAAMMMM!

The Queen's Protection Officer (3 minutes)

New Number for 911 - the IT Crowd (1 1/2 minutes)

Crowd Control Disaster at Hillsborough (4 minutes)

A Bit of Fry & Laurie - My Name is How it Sounds (3 minutes)

 

loripenner.com

 

© 2024 Lori Penner
Calgary, Alberta, Canada