Hi,
I'm Lori Penner. I live in Calgary, Alberta,
Canada. I was born and raised here.
Instead
of a Facebook or LinkedIn, here's my website
tailored to my personal and professional
preferences. I coded this site by hand in a .txt
file on a Linux (Ubuntu) laptop.
LORI PENNER
|
~address~ |
|
~contact info~ |
EXCELLENT COMMUNICATOR WITH PROVEN SECURITY EXPERIENCE
Qualities
customer service
driven |
eager to learn and
teach |
dependable and
organized |
friendly and
positive |
solution focused |
safety conscious |
Skills
Superior
Customer Service Skills
Continuously develops and
maintains a reputation for excellent
customer service by using exceptional
interpersonal and communication
skills to represent the Company with
pride.
Effectively cooperates with -
and encourages - all levels of staff
and customers to achieve common goals
and resolve conflicts swiftly while
adhering to Company policies.
Team player with an eye for
detail striving to produce efficient,
error-free work in fast-paced
environments, thus contributing to
customer satisfaction.
Advanced Computer Skills
Microsoft Windows
Applications:
- MSWord; MSExcel; MSOutlook;
MSCalendar; Microsoft Teams.
Security Software:
- WinDSX, Symmetry, and Ocularis for
fobs and access cards;
- Mircom TX3 Configurator for
Enterphone;
- PELCO, Genetec, and Ocularis for
CCTV.
- Perspective and Resolver for report writing.
Licences and
Certifications
- Security Services
and Investigators Act Individual
Licence, Government of Alberta
- In 2023/2024 I was a member of the team updating the ABST (Alberta Basic Security Training) course and exam standards; focusing on the Law and Effective Communication.
- First Aid &
CPR/AED Level C Certificate,
Canadian Red Cross
- ProServe
Certificate, Government of
Alberta
- ProTect Certificate,
Government of Alberta
- Tactical Defence,
Use of Force, and Handcuff
Training, ~Company~
- Alberta Class 2Q
Driver's Licence, Government of
Alberta
- Bachelor of Science
Degree: Biological Sciences Major
with English Minor
University
of Alberta, Edmonton, Alberta
Experience
November 2023 - Present
~Company~, Calgary, AB
SECURITY GUARD
|
Front-facing public intreractions and after-hours security enforcement. Routine Safety and Life checks. On-demand responses to medical emergencies. Appropriate responses to members of the vulnerable sector. |
April 2021 - September 2023
~Company~, Calgary, AB
SECURITY GUARD
|
Posts included
Chinook Mall, Marlborough Mall (floor/dispatch/vehicle),
Eighth Avenue Place, Repsol Corporate, various Data
Centres (Supervisor), Dollaramas, Thrift Stores, Co-op Wines and Spirits Stores, Marlborough Mall 50th Anniversary traffic control, Shaw Golf Charity Classic traffic control. |
August 2011 -
Present
~ Various Clients ~, Calgary, AB
WEBSITE DESIGN / MAINTENANCE /
SEO
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Sustain
effective relationships to create
and update clients' websites;
ensure website appears at the top
or near top of Google searches.
|
June 2018 -
September 2018
~Company~ Property Management Ltd., Calgary, AB
EVENINGS & WEEKENDS
RECEPTIONIST
|
Keyholder;
opened and closed the office;
first point of contact for staff,
tenants, property owners,
contractors and Security.
|
April 2015 - May
2018
~Company~ Property Management
Inc., Calgary, AB
~Location~ residential and
commercial
CUSTOMER EXPERIENCE
REPRESENTATIVE
|
Reviewed the Daily Security Reports and followed up with Security, Management, Building Operators, contractors, tenants, and owners to resolve issues and meet deadlines. Created the Security Post
Orders; participated
in the interviewing, hiring, and
training of Security Guards. |
February 2011 -
December 2014
City of Calgary, Calgary, AB
CALGARY TRANSIT SHUTTLE BUS
DRIVER
|
Demonstrated
adherence to policies,
procedures, and government laws;
received 4 commendations.
|
June 2009 - February
2011
~Company~ Marketing Corp. Ltd.,
Calgary, AB
WAREHOUSE / CUSTOMER SERVICE
|
Shipped and
received product; kept warehouse
tidy and organized; processed
orders; resolved warranty claims
and returns.
|
September 2008 -
June 2009
~Company~ Private Aviation,
Calgary, AB
CUSTOMER SERVICE REPRESENTATIVE
|
Main point of
contact for jet owners wishing to
book or change a private flight;
provided "white glove
service" with the utmost
respect.
|
July 2007 - May 2008
~Company~, Calgary, AB
RECEPTIONIST
|
Introduced a
paging system within the office
to provide more efficient
customer service; scored 100% on
"mystery caller" test
calls. Member of the Health and Safety Committee.
|
March 2007 -
December 2007
~Company~ Grocery Store, Calgary,
AB
CUSTOMER SERVICE / CASHIER
TRAINER
|
Worked the
Customer Service desk to process
returns and adjust receipts;
trained cashiers and led store
tours. Member of the Health and Safety Committee; prepared the store and the staff for inspections.
|
|
My Favourite Security YouTube Videos
Protect Yourself From a Punch (13.5 minutes)
Bob Arno Pickpocket King with Steve Harvey (5 minutes)
Bob Arno Infiltrates Naples Street Thieves (50 minutes)
Crowd Control Disaster at Hillsborough (4 minutes)
The Queen's Protection Officer (3 minutes)
Just watch me - Pierre Trudeau (FLQ) (7 minutes)
Escalator death - Toddler (2 minutes)
Escalator death Due to a SCARF (1 minute)
Woman swallowed by escalator (1 minute)
Road Stop - You Like Your Job at NASA? With Physics? (6 minutes also profanity)
New Number for 911 - Silly Parody (1 1/2 minutes)
My Favourite Pet/ Cat YouTube Videos
Nora the Cat - Concerto (5 minutes)
Pinky, the Cat of the Week, Very Friendly! (1 1/2 minutes)
How to wash a Kitten without scaring it (5 1/2 minutes)
Cats trying to land on their feet in Zero Gravity (6 minutes)
The Weeknd - Blinding Lights - Cat Cover (1 minute)
Pet Interviews - Talking Bird, Dog, Cat (4 minutes)
Sad Cat Diary (3 minutes)
Henri the Existential Cat (2 1/2 minutes)
My Favourite Work YouTube Videos
Working with Jigsaw (4 minutes)
Star Wars Undercover Boss (5 minutes)
Star Wars Undercover Boss: Where Are They Now? (3 1/2 minutes)
Chad Vader: Are You Manager Material? (3 minutes)
Chad Vader: Manager For A Day: Nothing Happens (5 minutes)
How to Sleep at Your Job (3 minutes)
Chocolate Ice Cream Cone (2 minutes)
My Favourite Cheer Me Up YouTube Videos
The Kiffness - It's a Beautiful Day (3 minutes)
Promoe - New Day (3 1/2 minutes)
Swirl 360 - Hey Now Now (4 minutes)
Ace of Base - Beautiful Morning (3 minutes)
Heather Small - Proud (4 minutes)
The Revivalists - Wish I Knew You (4.5 minutes)
My Favourite Philosophy/ Literature YouTube Videos
Jack Kerouac on The Steve Allen Show 1959 (7 minutes)
Kerouac interview in French with English subtitles 1967 (5 minutes)
Leonard Cohen Interview- The Bricklayer's Anguish in the Wall 1966 (9 minutes)
Alan Watts Learning the Human Game Lecture (one hour)
Robin Williams - Whose Line it it Anyway? (4 minutes)
Wil Wheaton - Whose Line is it Anyway? (3 1/2 minutes)
The Titanic Iceberg Interview on SNL (4 1/2 minutes)
Clarke and Dawe - The Front Fell Off (2 minutes)
Sarcasm Speech Impediment. (2 minutes)
loripenner.com
©
2025 Lori Penner
Calgary, Alberta, Canada
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